Cancer Council Helpline

Cover of Cancer Council Helpline brochure The Cancer Council Helpline (13 11 20) is open Monday to Friday, 8.30am to 6pm.

Our helpline switchboard is staffed by enquiries officers and registered cancer nurses with oncology qualifications and experience. Although we can't give individual medical advice, we can talk about the effects of specific types of cancer and explain what will happen during processes like chemotherapy, radiotherapy or other cancer treatments.

Support for multiple languages is available through the Multilingual Cancer Information Line.

Helpline services

Using a unique database of resources, our helpline staff can connect callers with cancer support groups and other community resources. Each contact is confidential and calls can be anonymous.

Information is also available on cancer prevention and early detection, including related Cancer Council programs. Teachers and students can access resources for schools and employers can access resources for education in the workplace. Health professionals also use our helpline to keep up to date.